Thank you for contacting PureWaterClub.com. We do not offer customer service by phone for now. If you are a returning customer of the Pure Water Club, please let us know your order number for our prompt service. And add our email address " ro-sales@purewaterclub.com " to your address book to avoid spam filters. YESĦE I bought the product from Pure Water Club. Order number:___________ Question for ĦE Missing parts/lost, damage package ĦE Damage/defective parts ĦE Product non-working or bad performance ĦE Other. _______________________________________________________ Type your message here: Upload your picture here (optional) ĦEI am a new customer. Question for____________________________________________________ ĦEI bought the product from eBay.ĦE My eBay user ID ____________ purchased item number: _____________ Question for ĦE Missing parts/lost, damage package ĦE Damage/defective parts ĦE Product non-working or bad performance ĦE Other. _______________________________________________________ Type your message here: Upload your picture here (optional)